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Frequently Asked Questions

We Have Answers

What is a Tributestream?

Tributestream® is a service that allows loved ones to livestream memorial services. We offer a convenient platform for sharing the livestream with family and friends from around the world.

Why is the video not playing?

Certain web browsers do not automatically play the livestream. To start the video, simply tap on it and click the ‘Play’ button.

Why can't I hear anything?

Some devices may mute the audio by default. To ensure proper sound, ensure your phone or computer is unmuted, and your speakers are turned on. Depending on the viewing platform, check the volume controls within the player.

What happens if the network is not strong enough to stream on location?

In the event of a network failure or weak signal during a live stream, we will do our best to continue the stream as normal, but there may be some disruptions or offline moments. 

However, we understand the importance of being able to watch the service live, so we will record the remainder of the service and upload the completed and smooth recording of the memorial live stream within 24 hours after the service. This recording will be available on our website.

 We apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to provide you with the best possible viewing experience.

Why are there two chats?

The first chat is located below the Tributestream® livestream, enabling you to interact with other online viewers and post comments or memories to share with the family. 

The second chat, accessed by clicking the Gold button on the side, is for technical support, answering any questions you may have to ensure a high-quality viewing experience

What does it mean if I get an error in the chat?

There may be different error messages that appear in the chat, such as “Offline” or “Chat Disabled.” If you see the “Offline” message before the event starts, simply refresh the page. On occasion, we may temporarily disable the chat for moderation or at the request of the family. If you encounter the “Chat Disabled” message, please contact support for assistance.