We Have Answers
Some helpful hints from our team!
A Tributestream® is one part livestream and one part memorial for a loved ones Celebration of Life event, funeral, or memorial. It’s a way that we can share our experiences with loved ones and family around the world. We pride ourselves in providing families with a top-of-the-line livestreaming funeral solution.
The “Join a Room” link will take you to our page where you may access a loved ones Tributestream®. When the funeral, memorial, or event is live, the livestream video will be located here. After the service, it will be edited, and the same link will be updated with the new video.
If you are looking to find the Tributestream® of a loved one, use the “Join a Room” page. This will be at the top of every page. If you are on mobile, you may need to open the menu by pressing the button with the three lines.
Once a room has been joined you must scroll down to the video player. If the video does not start playing automatically, click (or touch on mobile) the “Play” button that is displayed as a triangle facing right.
On certain devices the video may start playing without sound. This means the video started playing muted. To resolve this tap or click on the sound button on the bottom right. Also, on mobile, make sure your mute switch is off.
If you have a quick question during a live stream, we can help! When you are in a room there is a chat link. We monitor this chat when we are doing live events, so message us and we will do our best to get back to you quickly. If you need additional help, feel free to contact us at firstname.lastname@example.org.
We are here to help! If you need additional help, feel free to contact us at email@example.com. We will reply as quick as we can during business hours. We do our best to monitor the inbox after hours, however responses times may vary.